FAQ

Royal Liyah

FAQ

HOW LONG SHOULD I EXPECT TO WAIT FOR MY ORDER?

- Our current turnaround time for all Handmade orders is upto 28 working days (This does not include shipping time) However, we aim to get all orders out quicker then this.

If you have ordered only Socks or Tights these will be dispatched within 3 working days.

If you order both Handmade and Socks/Tights, the normal 28 working day turnaround time will apply, as all products will be posted together.

DO YOU DO RETURNS?

- Due to the nature of our products (Made to order) we do not accept returns or issue refunds. However, if there is any faults with your order please do email us royalliyahfashion@gmail.com and we will do our best to resolve this for you.

WHAT AGES DO YOU GO UPTO? 

- Most designs can be made all the way upto 10yrs old. But this does vary depending on the design/product.

DO YOU ACCEPT CUSTOM ORDERS?

- Yes we do! We are happy to do custom requests. Please email us or DM us on Instagram to discuss this prior to ordering.

HOW IS THE BEST WAY TO TAKE CARE OF MY ROYAL LIYAH PRODUCTS?

- We suggest always washing our handmade clothing seperately and on a 30c wash or even a handwash setting. We do not recommend tumble drying. Iron inside out on a low heat setting. PLEASE NOTE- VIBRANT COLOURS MAY RUN ON THEIR FIRST WASH.

I WANT TO ADD MORE ITEMS TO MY CURRENT ORDER, DO I HAVE TO PAY POSTAGE AGAIN?

- If you have already placed and paid for an order but wish to add to it you can do this. Please contact us before you order again for a code to deduct the postage costs (Please note- we only allow you to add to your order once, turnaround time begins again from the date of the most recent add on) 

CAN YOU GIFT WRAP MY ITEMS? 

- Yes we can gift wrap your order, please contact us before placing your order to discuss further.


IF YOU HAVE ANY OTHER QUERIES PLEASE CONTACT US VIA THE CONTACT US PAGE AND WE WILL RESPOND WITHIN 24HRS.